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If you’re experiencing technical problems, please refer to our Troubleshooting Guide as a first step. However, if this does not help resolve your issue, please submit a support ticket below.

To submit a Support Ticket please fill out the form below

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    Troubleshooting Guide

    Doesn’t recognise my email or password even though I just registered.

    If you have completed the bidding registration form please ensure you have checked your email and clicked on the ‘confirm registration link’ that will be sent to you at the email address you used to register. (perhaps check your spam box)

    Firewall port issue

    If you are in a networked environment (such as a large corporate office), your firewall port 1935 may be blocked – which would prevent you from streaming our live auction webcasts.

    To resolve, please ask your internal IT department to open firewall port 1935.

    Slow internet connection

    To ensure you can administer and bid at auctions without any problems, we recommend a broadband internet connection of at least 1 mbps down and 0.75 mbps up.

    You can test your current internet connection here.

    Problems with browsers

    We built our online auction software applications to run across all modern Internet browsers. However, for the best user experience (for both administrators and bidders), we recommend using Google Chrome (on Windows) and a current version of Safari (on Mac/iPhone?iPad).

    Problems logging in

    If you’re experiencing problems logging in as either an administrator or bidder, please check that you are using the email address and password you used to register.

    If you have forgotten your password, simply click ‘Forgotten/Reset Password’ under the login box, enter your email address and you will receive an email with a link back to the site where you can change your password.

    Loss of audio or video during a live webcast auction

    If your internet connection is interrupted, video or audio can be lost even though you are still connected to the live webcast auction.

    To resolve, you need to refresh your webpage:

    • PC users: press F5 key on your keyboard
    • Mac users: press the Command-R keys together at the same time

    Your screen will go blank for a couple of seconds and then you should have your audio and video back to normal.

    Do I need to download an App on my mobile or tablet device to bid live online?

    No. Our online auction platform runs in all modern Internet browsers on mobile or tablet devices without apps. Make sure your iOS and Android operating systems are up-to-date. You don’t need to download any Apps or plugins to access and bid on the online auction. 

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