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If you’re experiencing technical problems, please refer to our Troubleshooting Guide as a first step. However, if this does not help resolve your issue, please submit a support ticket below.

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Troubleshooting Guide

Firewall port issue

If you are in a networked environment (such as a large corporate office), your firewall port 1935 may be blocked – which would prevent you from streaming our live auction webcasts.

To resolve, please ask your internal IT department to open firewall port 1935.

Slow internet connection

To ensure you can administer and bid at auctions without any problems, we recommend a broadband internet connection of at least 0.75 mbps down and 0.5 mbps up.

You can test your current internet connection here.

Problems with browsers

We build our online auction software applications to run across all current popular internet browsers. However, for the best user experience (for both administrators and bidders), we recommend Google Chrome.

Problems logging in

If you’re experiencing problems logging in as either an administrator or bidder, please check you are using the email address and password you used to register.

If you have forgotten your password, simply click ‘Reset Password’ under the login box and a temporary password will be sent to your inbox.

Loss of audio or video during a live webcast auction

If your internet connection is interrupted, video or audio can be lost even though you are still connected to the live webcast auction.

To resolve, you need to refresh your webpage:

  • PC users: press F5 key on your keyboard
  • Mac users: press the Command-R keys together at the same time

Your screen will go blank for a couple of seconds and then you should have your audio and video back to normal.

How to bid from a mobile or tablet 

To bid at a live webcast auction using a smartphone or tablet, you will need to download the most recent version of your auction company’s ‘Mobile Bidding App’. To do this, simply head to the app store (or Google Play Store) and search for:

‘[Auction Company Name] Bidding App.’

Apps are constantly updated, so please ensure you always have the latest version before you bid online.


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