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Auction Support

Give your auctions the best chance of success with auction support

Our customers vouch for the fact that we offer the industry’s top auction support.

You may want to ask a question on how to do something or there may occasionally be minor technological hitch or glitch that needs to be resolved. And for this reason we have a number of support avenues available to you. We prioritise providing you with the assistance you require for each and every auction because of this.

Your team is able to continue to concentrate on managing the business while we work quietly in the background to find quick solutions to external issues. Our auction support service is a part of our overall package and is free for you to use.

We handle all of our auction support internally, by familiar names and faces who know the auction platform back to front. That’s why you’re in trustworthy hands with our auction support team.

Intrigued to know more? Here’s a brief, non-exhaustive list of the support services we’ve provid our online auction clients.

24/7 AI Auction Support

Webtron AI Auction Tech Support is always ready to help you make the most of our powerful toolset.

Simply ask a question in your auction portal admin, and you’ll instantly receive clear, step-by-step guidance.

  • Always Available ✅ – Any time of day, anywhere you are, any time you need it, Webtron AI Tech Support is there to help your Admin Team.
  • Video Tutorial Links 🎥 – Webtron AI will offer up links to our extensive admin support and training video tutorial library based on your questions.
  • Smart Suggestions 🤓 – Webtron AI will suggest other guides and topics to enhance your auction offerings.
  • Worldwide Support 🌏 – Ask your questions in your own language and Webtron AI will translate our extensive guides for you.

AI Auction Support

24/7 AI Agent. Ask a question and get an instant answer to your admin support question.

Video Tutorial Library

Watch a video walkthrough to see the solution to your admin task.

Live auction monitoring

We monitor each and every webcast auction of yours to ensure that auction day runs smoothly.

Phone support

Chat to us about our bidder support options for your region.

Email support

Email and marketing support is available for auctioneers and their bidders wherever they need it.

On-site support

Where you need an extra hand, we can provide on-site support for your webcast auctions.

Live auction monitoring

We monitor each and every webcast auction of yours to ensure that auction day runs smoothly. We go over and above to monitor for audio and video quality.

Phone support

Need help, quick? Our auction support team is just a phone call away. With a dedicated auction support number available for clients, you have instant access to expert knowledge and assistance whenever you need it. Chat to us about our bidder support options for your region.

Email support

Email support is available for auctioneers and their bidders wherever they need it. Looking for support with your email marketing?

On-site support

Need assistance on-site with a live auction? Webtron can assist with that too. Check out our remote  auction clerk services page for our on-site support options.

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